If you say you're Customer Centric, then ⤵️
Customer Retention is a trap! Customer Delight is a blast!
Are you in the middle of a career transition? I've made this mixtape for you based on my personal taste and on what I recommend to close friends 🤟. Here you'll find quality over quantity and a range from the subtle to the practical. Rock on! 💡I
The other day, at my day-job, I learned that it takes way more time to complete an internal coaching program we provide. Our hypothesis was that after 9 months or so, people will be ready to continue the journey by themselves. However, after gathering some data, we realized we need
Companies who "transform" with Agile–but now ditch Agile–didn't transform at all. They just: * Signed up for a multi-year-gym-membership plan. * Didn't show up to the gym to work out.* * Didn't observe results while staring at the mirror–of course! * Cancelled the
Forget complicated models. This 1-min to read ⚡️Pro-tip will help you show others how awesome leadership looks like. Read on to dive in the scary world of walking the talk–our habit #1. WHY [👟 the 💬] MATTERS: Your habits punch harder than PowerPoints because they... * Signal to others what's